Phone turning off randomly

[ShellyR]

Has anyone had any issues after any phone updates with their phone turning off randomly during use and not? I've cleared caches, I've went into safe mode and deleted apps, I've deleted unnecessary things. Plan on factory setting if there's no other options

[meself]

Not had that issue have you installed any new app or game

[ShellyR]

I had installed a new game around the time it started happening but have since uninstalled it and it's still happening

[meself]

Hmmm was thinking game issue if its Uninstalled thinking maybe something else was added with the game check in apps for something new

[ShellyR]

I have, I've deleted any apps I don't use, I've gone through every app and cleaned their caches too. Nothing is out of place that I know of

[meself]

Stumped on this one this shouldn't be happening see if I can find anything

[ShellyR]

Yeah it glitches on multiple apps or just turns off in my pocket. Happens at least 10 times a day

[meself]

Ok best i can find so far check battery health and also any apps running in the background seems likely culprit apps and run the diagnostic test

[meself]

Perform a Force Restart: 

Press and hold the Power (or Side) and Volume Down buttons simultaneously for about 20 seconds to force a restart. 

[ShellyR]

I've run a diagnostic test 3 separate times, it's found nothing. I ran a virus scan on my apps and it's found nothing. Battery info gives nothing saying anything is wrong. There's been 2 system updates