Emails Missing!!!

[Topaz11]

Help!!! I only have emails from 2 weeks ago on my screen. All the rest of my many emails are GONE!!!

[Tidbitty]

Check the display date. It may be set a 2 weeks. What app are you using?

[Topaz11]

I see no display date anywhere. I am using the Samsung app.

[Topaz11]

This wasn't the issue. Thanks for your response!

[realaud]

Your email provider should have a web interface or it's own app. Your email should still be on your provider's server. The email clients typicically keep limited number of emails to view to avoid the app cache from becoming too large. If you go to your mail provider's web interface you will be able to see your older emails.

[Topaz11]

I always had all of my emails I view. This has happened all of the sudden.

[realaud]

If they are on your providers webmail site, they still exist. If they are not there, either you deleted them from the server or your mail provider did. If you used to be able to see all your emails in your Samsung email client and now you can't, an app update may have turned off a setting or adjusted how long an email remains viewable in the app. In my mail client (not Samsung), my emails remain viewable for about a week, if I want to see older ones, I go the mail provider's app or web account. I don't need to see every email I ever got on a daily basis, so this is fine with me. The more emails your mail client keeps available, the more storage space the app takes up on your phone.

[Topaz11]

I need to go back to my emails since I have many important items I check on. I also needed to go through all of them to delete the unwanted ones. I couldn't do that without having them in one place. I don't want to be switching back and forth, and I need more than a week's worth at my disposal.

I realize that more emails take up more storage space, and that is why I wanted to go through all of them to make deletions. Now, I can do that, no thanks to Samsung or Yahoo.

[Topaz11]

The Yahoo app had my emails. The Samsung app had them, and then they disappeared except for the past 2 weeks' worth.

I do not like the Yahoo app with all of the advertisements. I'm not going to pay $4.99 a month to eliminate them. That's why I love the Samsung app. I have my Yahoo and Gmail accounts together with no ads.

[Topaz11]

Good news!!!!

I spent all afternoon trying out options for getting my emails back.

I finally fixed the problem and now have every single one showing on my screen. Hallelujah!!!

By the way, I spent 3 days last week contacting both Samsung and Yahoo about my issue, and no one knew what to do. I also had some very rude and inept representatives that I had to deal with. Yahoo was the worst.

It's very sad that after getting no results from either company, I solved the problem on my own.

Thank you for all of your comments. 😊