Phone is Locked

[beehome1]

I have a Galaxy S21 and the screen is locked.  It requires a password, but I never set this up.   How do I get into my phone????   It's the only devise I have to communicate!

[Pianodude58]

If it's asking for a password then one was set up

[Mujibar]

Is it really your phone?

[beehome1]

Yes it is my phone.   I did change a password on an application but I find it strange that a password has now been set up to even get into my phone.   

[Mujibar]

Had to ask. We get a number of people claiming they can't get into a device and it turns out to not be theirs.

The password for the app shouldn't affect the device itself. Does anyone else have physical access to it? Family member or co-worker, perhaps?

[beehome1]

No, no one else has access to it.   And I still have not gotten in yet!   This is so madening!

[nullandvoid]

What application did you change a password on?  Was it the secure folder? I understand to use secure folder you need to set up a screen lock password - perhaps try that password to unlock your phone.

I'm afraid the only way to remove or reset a password is to do a factory reset on your device and then restore your automated backup.  You may lose some personal files, if you have any, but your contacts, apps, photos, messages and settings will be intact.  You will have to log into the same Google and Samsung accounts that you originally set up your phone with, so I hope you remember those passwords or have them written down somewhere.  When you reconfigure your phone, make sure you set up multiple methods of unlocking or, as before, use no security on your phone.

[DogGoneIt1989]

Did you try your Samsung account password?

[beehome1]

Sure did and it didn't work.  Thank you!

[Robin621k]

If indeed this your device and somehow your device decided you set up a password when you didn't, the only recourse is factory reset via recovery menu.

You will still need the GMAIL account, Samsung account passwords to get into phone.