Dropped phone and can't send texts/calls

[perpetualpessimist]

I dropped my phone today, and it hit hard. My screen protector cracked. Everything on the phone itself is fine, but I can't send texts or make calls. I restarted the phone and turned the eSim off and on. Any suggestions on if wether it's fixable and if so is it possible to do myself? Thanks in advance! 

[meself]

I would take in to get checked it's possible some damage occurred

[realaud]

You probably broke the antenna connection in the fall. Do a diagnostic through device care and see what else is not working and then see if the phone can be repaired. no amount of resets will help with a broken antenna.

[perpetualpessimist]

Diagnostic says everything is good.

[MrGhoul]

Probably got damaged in the fall. If you can't get the phone working,
Try this:
https://www.ubreakifix.com/samsung

[perpetualpessimist]

Their closest location has decent reviews. Thanks for the suggestion, I'll look into that more.

[MrGhoul]

You're welcome

[realaud]

Try turning on WiFi calling. If your carrier supports it, you should still be able to make/receive texts and calls when connected to a wifi network.

[perpetualpessimist]

Yooo! If that worked, do I still need to get it looked at? That worked immediately

[realaud · Accepted solution]

You would still need to get it looked at unless you are always connected to a wifi network wherever you go. Have you contacted your carrier? They may have to reprovision your esim.