Device Care app error

[jmscott517]

Recently I noticed that the device manager application on my Samsung s21 FE5G is providing an error message to do what the server, I am meaning changes to the phone. I've cleared the cache the installed the updates in the application and then try it still the same error not sure what to do.

[MrGhoul]

1. The first step to fixing this error is to ensure that you have a stable internet connection. If you’re using mobile data, ensure that you have enough data and that your network signal is strong. If you’re using Wi-Fi, check that you’re connected to a stable network.
You can also try resetting your network settings by going to “Settings > General management > Reset option > Reset Wi-Fi & Bluetooth.

Restart your device

2. Free Up Storage Space
If your device doesn’t have enough storage space, the system update may fail to download. To free up space, delete unnecessary files, uninstall unused apps, and move media files to an external storage device.

[jmscott517]

MrGhoul Thank you for the recommendations, I attempted both of those recommendation and I also deleted data on my phone on my phone, I have 25 gig of free space available and I still have the error.

[MrGhoul]

What cache did you clear? I would recommend clearing your "cache partition" if you haven't done so already.

Tap the link below for the procedure to clear the cache partition.
https://us.community.samsung.com/t5/Galaxy-S23/Clear-System-Cache/m-p/2631453#M66543

[jmscott517]

Mr Ghoul I followed the instructions, cleared the cache partition, but still have the same error. I don't know what's going on. My wife has the same phone, first is not do it however her model number is a bit different, she has a unit obtained directly from the carrier T-Mobile, I purchased mine online and mine is a dual SIM version.

[MrGhoul]

If all other options fail and at last resort I would recommend doing a factory reset, but make sure to BACK UP YOUR PHONE BEFOREHAND.
Sorry I can't be more helpful.

[jmscott517]

Mr Ghoul, a factory reset my phone today and it still has that same error message. Odd for sure

[mermaidcaviar]

Try updating using Smart Switch on your windows computer. I know another user successfully updated using this method.

[jmscott517]

I don't see the ability with Smart switch on the Windows computer to be able to update a single app or phone on the software.