Zipperdog
Constellation
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Saturday
(Last edited
yesterday
by
SamsungJustin
) in
Wi-Fi problems every test I do does the Wi-Fi is working fine check the router is working fine except when I do the Diagnostics it says the Wi-Fi is not working everything I do says it's working fine
1 Reply
Community Manager
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yesterday in
Galaxy S PhonesHello @Zipperdog,
I can understand how frustrating it can be to experience Wi-Fi issues.
Have you tried these troubleshooting steps below?
Advanced Troubleshooting:
- Reset Network Settings: Go to Settings > General Management > Reset > Reset network settings. This clears saved Wi-Fi networks and Bluetooth pairings but fixes connectivity issues.
- Change DHCP to Static (If internet fails to connect): If the phone connects to Wi-Fi but not the internet, changing IP settings from DHCP to Static in the network settings can resolve issues with specific router configurations.
- Disable Intelligent Wi-Fi: In the Wi-Fi settings, tap the three dots, go to "Intelligent Wi-Fi," and disable features like "Switch to mobile data" or "Switch to better Wi-Fi".
- Check Software Updates: Ensure your phone is running the latest software, as bugs are often patched in updates.
Diagnostic Tools:
- Samsung Members App: Use the Samsung Members app > Get help > Diagnostics > Wi-Fi to test for hardware or connectivity issues.
- Safe Mode: Restart the phone in Safe Mode to determine if a third-party app is causing the interference.
Please let me know if this helps! ๐