I cannot turn up audio on my Galaxy cell when i make a call or get a call

[VidaMar]

I cannot turn up audio on my Galaxy cell when i make a call or get a call. Useless as a cell to me

[clifftime]

You can report/ask this in live support, this is not the right place for it.

[Samsung_Moderator · Accepted solution]

Hello, welcome to the Community, and thanks for reaching out. I can certainly understand the inconvenience of not being able to adjust certain calls' volumes. First, we should try to rule out a third-party application causing the behavior, using Safe mode: https://www.samsung.com/us/support/answer/ANS10003495/
If you can adjust volume in Safe mode during calls, then uninstall third-party applications until normal functionality is restored.

Next thing to try is a factory reset. Back up everything you can beforehand (https://www.samsung.com/us/support/answer/ANS10002780/) then perform the factory reset: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
1. Facebook: https://www.facebook.com/samsungcareus
2. Twitter: https://www.x.com/samsungcareus
3. Live chat: https://www.samsung.com/us/support/contact-customer-services
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html