Samsung I am getting very frustrated with your new S8 Plus and Bixby. When the Bixyby Voice first rolled out it was working great then the Bixby Voice activation stopped working after an update ( Bixby would not wake up using my voice would only work when manually pressing the designated Bixby button). I tried clearing cache, deleting data on Bixby Voice, and Bixby Home. After doing this Bixby voice would would say when trying to train my voice Bixby Can Not Hear You no matter what I tried with the distance of the phone or how loud I spoke.
I also deleted the Cache Partition but it didn't work. After numerous days Samsung Support contacted me via Facebook messaging and suggested that I uninstall updates to Bixby Voice and Bixby Home. I was able to retrain my voice and I was Happy. The next day the Bixby Voice Activation stopped working again.
Samsung, when will this be fixed. This is the first time I have thought about getting rid of Samsung and I have been with you since the S3 and and all Televisions are Samsung.
Please provide me with an answer to a workaround or when will the update fixing this problem be out? You have known for weeks that others have the same problem!
I have attached a screen shot when you try to train my voice when starting Bixby.
Thank you
Doug
Processes already tried but Have Not Resolved Issue:
The Bixby Voice App was the current app when it stopped working 3 weeks ago
I uninstalled updates on Bixby voice when suggested by Samsung FB support (it worked then stopped again the next day.)
brand new S9+. No bixby voice. all these things does not help. Baseband version G965FXXS2BRH9 Kernel version 4.9.59-14049503-QB19624993 dpi@SWDG4709 #1 Mon Sep 3 18:50:05 KST 2018 Build number R16NW.G965FPUS2BRI2 SE for Android status Enforcing SEPF_SM-G965F_8.0.0_0014 Mon Sep 03 19:05:58 2018 Knox version Knox 3.1 Knox API level 25 TIMA 4.0.0 Service provider SW ver. SAOMC_SM-G965F_SER_SER_OO_0006 22c19574960d7ece SER/SER,SER/SER Security software version ASKS v1.4 Release 180123 FIPS BoringSSL v1.2 FIPS SKC v1.9 FIPS SCrypto v2.2 FIPS FMP v1.4 SMR Sep-2018 Release 1
here is the problem, I have a deep voice and could not get bixby wake up to work, I got my wife to to try it after training the voice and it worked, this is after spending hours going through apps and settings etc. so I then did some more test I got 3 male voices to try none of them worked, then I got 3 female voices guess what thye all worked. So the issue is not the phone or any apps in most cases but its samsungs software that is not up to speed and clearly shows a fault. surely samsung must be aware of this but yet keeps loyal customers frustrated by not being up front.
