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Galaxy ring doesn't measure heart rate continuously

(Topic created: 07-20-2024 05:34 PM)
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Members_d0i5nwM
Constellation
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Galaxy Ring

I just got my ring. I've set it to measure heart rate continuously, still it measures every 10 minutes. I'm not sure why that's happening.

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SamsungModerator1
Community Manager
Community Manager
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Hello, Welcome to the Community, and thank you for reaching out. We understand the concern with the Ring not measuring the heart rate correctly. 

Please contact the Samsung health team at 1-855-795-0509 health related concerns. 

For Samsung Health related issues, please also submit feedback: go to Samsung health App settings > Contact Us > Error Reports.

 

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meself
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Galaxy Ring
Not trying to be nasty or anything but is there a reason you want it to be continuous
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sbllbs
Galaxy
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When you start a workout activity it will measure continuously. But it will not just measure continuously on its own. You have to be doing something.
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IDBaller
Cosmic Ray
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Is there anyway to turn on continuous HR monitoring on the ring? If there's exercises I'd rather leave the watch off my wrist it'd be nice if it would continually track during my workout at least. 

Also curious if it tracks floors. 
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GaryB82
Galactic Samsung Care Ambassador
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Open Samsung Health
Scroll down to Heart Rate
Tap the 3 dots in the top right
Select Advanced Measurement
And select continuous 1722052283645_1722052283634_0.jpg1722052301187.jpg


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IDBaller
Cosmic Ray
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Ok. So I've done that but it shows the range and most recent reading.

If I start a workout wearing just the ring it just displays the dots as if it isn't detecting HR.
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GaryB82
Galactic Samsung Care Ambassador
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Make sure the tab on facing your palm at all times. If it's not pointed down, it won't measure correctly.


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IDBaller
Cosmic Ray
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If your watch is in range of the phone will it try to use it regardless of the state of the ring?
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GaryB82
Galactic Samsung Care Ambassador
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It might try for a second and then it will notice your not wearing it and won't do the reading


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IDBaller
Cosmic Ray
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Tab facing down. Watch off. Testing a workout. More than 5 minutes in. 0 HR 1722053634888.jpg