Note 9 (Volume low after an update)

[userj2eG7SMD8F]

My phones volume sounds significantly lower after a recent device update. Anyone know if there are any volume boosters that work well?

[MrZell]

Thank you so much for reaching out regarding your volume concerns on your Note 9.

We would recommend giving this troubleshooting article for sound a try: http://www.samsung.com/us/support/troubleshooting/TSG01001255/

Hope this finds you well!
 

^SamsungZell

[Thebert86 · Accepted solution]

Try wiping the phones cache. This will fix most issues associated with interference between new updates and old firmware.

Clear Galaxy Note 9 Cache without losing data

This method is to delete Galaxy Note 9 cache without losing data. We are talking about the cache of your phone. Follow the steps carefully.

Press the power button and turn off your Galaxy Note 9.

Now press and hold Volume Up + Bixby + Power button to boot your phone into the recovery mode.

As you see the recovery mode, let the keys go.

Now use Volume Down button to highlight “wipe cache partition” option.

Press the power button to enter the wipe cache partition option.

Once again, press Volume Down to highlight “Yes”.

In the end, press power button to wipe Galaxy Note 9 cache.

Reboot your phone into the system now.

Clear Galaxy Note 9 application cache without losing data

This method is to clear the cache of a particular application. Follow these steps carefully.

On your Note 9, open Settings.

Now in Settings, open Applications or Application Manager.

Open all the running applications now.

You will see a list of applications, open the target application now.

Click on “Storage” in the settings of that application.

Now you will see two options: Clear Cache and Clear Data.

Click on “Clear Cache“. Do not click on Delete Data.

Reboot your phone now. Done.

[userYpMLXaDHxT]

I have tried wipe cache partition option.  I have reset my network settings, I have turned media sync on and off.  I have turned dual source on and off.  So far nothing has restored the volume. 

I have ALL voumes set to max and can barely hear phone calls through my headset.  I am hard of hearing and this is effecting my income.  Can't work with clients if I can't hear them.  Anyone have any suggestions

[userYpMLXaDHxT]

Also, I have tried getting into Safe Mode and problem still exists

[SamsungAdam]

Just to clarify are you experiencing these symptoms through the speaker on your phone or a headset?

[userBEU8z8lkuL]

I have tried, every step you recommend but, low volume remains. Please place a real solution. 

[userjQLot2eMdx]

It doesnt work. I tried clearing the cache. Still same volume issues.

[userk9s4jaDBvV]

Samsung 

[userj2eG7SMD8F]

@Thebert86

Thank you for the advice. I will be clearing my devices cached partition now.