Need Help Getting Support From Samsung

[BigM928]

Is there a way to talk to someone in the U.S. about my problems I'm having? The people on the other side of the world have no clue as to what is going on.

[usernotadev]

If it's in terms of issues with your device, Yes, they have a call support icon located in the support tab. Hope you are okay.

[BigM928]

And this call support icon will get me someone in the U.S?

[usernotadev]

I'm not sure. I read if you want to ensure you're connected to a us based team to confirm they are with the Samsung Electronics America (SEA). You can always text the word "support" to be connected.

[nullandvoid]

What kind of problems are you having with your buds?  If it's something that would need service, take it to a service center, locations which can be found in the support tab of the members app.  Anything else, I am sure that buds users here can help you with.

Just so you know, just because a support team is US based, does not mean that they know what's going on either.  We, here, in this post do not know what's going on because you gave no details.  

Buds, are buds.  The electronics are the same regardless where in the world the support agents are.  Where, exactly, do you think the phones and buds are made?

[BigM928]

No but if they were here in the U.S. we could understand each other. What's so wrong with having American call centers where you can understand what they are saying?

[nullandvoid]

Just because someone speaks with an accent does not mean that they do not understand English.  Biased much?  Just because someone is in the United States does not mean that they would understand you any better.  You could also get stateside help and end up with an agent who has an accent as well.  What makes you think you ended up in an overseas call center rather than one in Okeechobee? Considering your lack of detail in your post, I am assuming you either didn't explain what was happening properly or didn't give enough information.  My guess is you just decided that they weren't going to understand what you were saying the instant you heard an accent, so you just decided not to ask.  I don't understand half of the thick southern drawls or mid-west accents, I just ask them to repeat themselves until I can understand them, I don't ask to be transferred to a New Yorker.

[DogGoneIt1989]

The post had nothing to do with asking for help and everything to do with, well you get it.

[BigM928]

Again you just hating on America for some reason. And yes I do only want to talk with Americans on the phone. Not a hater just love my country more than theirs. I'd rather an American have a job over someone in some foreign country. Get over yourself. Yes America first!

[DogGoneIt1989]

You do realize Samsung while they do sell products in this country, they are a Korean based company. They also have a multinational footprint in many countries.