Galaxy buds 2 pro sound going in and out on my laptop.

[redshampoo]

I have no issue on my phone, but when I am trying to use it on my Windows 11 laptop it starts to go in and out randomly. 80% of the time there's no sound and then some times it works, and then the sound disappears. 

I tried multiple things on the internet including:

1. removing device and pairing. 

2.  Update the Bluetooth driver, and the Galaxy device. 

3. Install Galaxy buds app. 

4. Unchecking the hands-free telephony option. 

5. unchecking the audio enhancements. 

Please let me know if you have any other options. 

Thank you 

[Rockety]

I'm having the same issue right now with my buds 3 pro, but connecting with my 25 Ultra phone

[redshampoo]

Many people have been saying that it's the Hands-free telephony but when I uncheck the option and disable from the device manager it magically enables itself... 

[Rockety]

The voice commands? I had that enable for a long time, never have that issue. It might be a software bug. One UI 8 recently rolled out and it's causing a lot of problems

[Samsung_Moderator]

Thank you for reaching out. I can certainly understand the importance of our buds sound functioning when paired with our devices. I would recommend trying the following steps to make sure the hands-free is disabled:

1. Go to Control Panel > Hardware and Sound > Sound
2. Under the Playback tab, you’ll see two entries for Galaxy Buds
3. Right-click Headphones (Stereo) > Set as Default Device
4. Right-click Headset (Hands-Free AG Audio) > Disable

[jteodoro]

I tried this solution but I do not have two entries for Galaxy Buds.

[ramim91]

uncheck Use LE Audio when available. in device setting in:

Bluetooth and devices > Devices.

Restart your PC

[quartet1977]

Hi, my Buds2 Pro earbuds work great with my Galaxy S24, but they have stopped working with my Windows 11 pc. Here's what happens:

I try to connect. PC settings sometimes connects and says connected audio and mic, while other times it just says connected. Either way, I get no sound and after a few moments (less than a minute) my earbuds disconnect. Other times, I get a message that says it can't connect and to try again.

My Bluetooth speaker connects to my PC and plays audio.

I have tried to get Windows to remove my earbuds so that I can reinstall, but I get an error message saying that that didn't work. I also can't seem to remove them with the Windows device manager.

I use a TP-Link USB500 device for my Bluetooth connection (Bluetooth 5.4).

Thank you in advance for any help you're able to provide!

[jawbrkr]

Same thing happened to me this week with my Buds2 pro. Not sure why. I use them mostly with Microsoft teams. As of now they don't work anymore as headphones or mics on my pc. Not sure why. I have unpaired and repaired several times with no luck.

[jteodoro]

I have the Galaxy Buds app installed and updated the Galaxy Buds 3 Pro to the latest software version.

My issue is that, when using them, sometimes either left or right bud will disconnect (Windows 11/Galaxy Wearable on PC will only detect one of them) and I have to remove them, wait a few seconds, then try it back on.

Also, when I go into a full screen videogame on Windows 11, the buds will both get muted for a few second. It seems Windows or the buds are swapping profiles or audio mode in a way. This doesn't happen with any other headphones.

I have not encountered these issues on my Galaxy phone, but they're present on my Galaxy Book.