Chirping and Hissing white noise in Buds 3 Pro

[WereWo1f]

Anybody else had occasional chirping or a constant hissing, white noise sound when in ambient mode that literally distracts from the music? I'm sending mine in to get checked, but if anyone else has had that happen, I'm interested to hear, and if you sent yours in, how'd it go?

[neilth]

Have you done a reset for the buds in the Wear app or run the diagnostics for the earbuds?

[WereWo1f]

Yep. Ran diagnostics, and reset twice, tried it with different phones too. Hoping it'll get taken care of when they get sent in.

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand how frustrating audio issues are when trying to use your Buds 3 Pro.

This link provides troubleshooting steps for audio concerns: https://www.samsung.com/us/support/troubleshooting/TSG01111323/

If you have completed all the troubleshooting, we also recommend submitting an error report to provide the data to Samsung: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

You can have the earbuds evaluated by an authorized service center. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html