I have encountered a major bug in the Buds Pro3 while streaming music from all services. Songs kept skipping to the next track spontaneously with a popping sound, a song would play for about 40 seconds, pop, next track would play in a playlist.
After 2 days of messing around with them, I figured out the problem. I finally used next song voice command, boom, the popping sound. Turned off voice commands, the skipping to next track stopped. Then I said, what happens if I turn it back on, voila, it works as intended.
The best feature on these buds is voice commands without a wake word. Love that !
Now all they have to fix, the delay when removing a bud to stop what's playing. It's way to long!
Hi, Thanks for being part of the Community and for reaching out. We know how frustrating it is for the earbuds to make a popping sound and skip tracks.
If resetting the earbuds is not fixing the matter, it is recommended to have the earbuds serviced.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
Hi, Thanks for being part of the Community and for reaching out. We know how frustrating it is for the earbuds to make a popping sound and skip tracks.
If resetting the earbuds is not fixing the matter, it is recommended to have the earbuds serviced.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
