Original topic:

Z fold 7 freezing and shutting down

(Topic created: yesterday)
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AkStars02
Constellation
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Fold & Flip Phones

I upgraded from my 21 Ultra about 2 days ago to the Z Fold 7, and it keeps freezing before shutting down entirely, so I have to restart it every time. It doesn't matter the app, if I'm sending a text, if it's folded or unfolded, if it's on a charger or not, this has happened. Being at work for 6 hours, it has happened 5 times on day 2. This has been happening before and after I did the most recent update.

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LongHiker
Galactic Samsung Care Ambassador
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@AkStars02 Sorry that you are having that experience. I've had the Fold 7 since launch and haven't had any issues. Have you tried wiping the device cache partition? or a factory reset? 

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AkStars02
Constellation
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Unfortunately I did just factory reset it, and was able to re-set up the phone, but since then it has happened again twice 😞

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LongHiker
Galactic Samsung Care Ambassador
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Where did you get the Fold 7?
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AkStars02
Constellation
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I got it from AT&T

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LongHiker
Galactic Samsung Care Ambassador
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Since you've only had it 2 days, I would return it to them for a replacement.
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