I really really hate using online shopping and delivery services, but this time, I had no other option. I sent my phone from NY to Texas to be repaired. Everything was fine, they sent me a quote, which was higher than I expected, but whatever. The phone was repaired. Now UPS is the issue. My package is nowhere to be found.
According to UPS, my phone arrived to the city I live in, but for some reason, my package left my city TO ANOTHER STATE. I complained to Samsung and to UPS, but no solutions. I am sure it got stolen. Don't use Samsung because they partner with UPS, and because they use a third party service, there is no way for Samsung reps to internally track UPS packages. Absolutely horrible.
UPDATE: UPS says my package was lost. I am sure an UPS employee stole it. My phone was already in the city where I live, but it was moved out of state. Absolutely horrible experience.
Earlier today, I tried to get Samsung to follow up with UPS, but they refused. They told me I needed to wait longer in order for them to get involved. UPS reps are useless, they know as much as I do whenever I check my UPS tracking number on their website.
You really need to wait until UPS says the package is delivered or lost. Until then it is in transit and make take paths which only make sense to UPS logistics.
I asked to speak to a UPS supervisor, and they told me I needed to wait FOR ONE HOUR, on the line, without hanging up. I asked them if they could use the option where they will call me back once it is my turn to talk to a supervisor, they said no, that I needed to wait.
I bet it is done by design to get people to hang up.
