My Fold Z 6 is under full warranty with a dead pixel issue. But my service request was rejected on account of a fabricated Step mark (impactful damage) that is somehow only visible to the specific technician who took my handset inside to investigate. It's unfortunate how the setup is staged who ought to only trust their version of the probe. True Samsung policies?
As @Robin621k said take to repair center not sure what impact full damage is but sounds like a dropped phone issue with impact in it anyway take to repair center
This is really disappointing to hear — a warranty should cover dead pixels unless there’s clear accidental damage, and “step marks” are sometimes misinterpreted.
You can escalate this by requesting a second opinion or re-inspection from a different service center. Samsung Members app also has an option to submit complaints with attached photos — this can help create a paper trail.
Many users have had success when they escalate through Samsung’s online support chat or even their social media accounts (Twitter/X). They usually assign a case manager who can override a bad service center decision if your phone is truly under full warranty.
