cancel
Showing results forĀ 
Search instead forĀ 
Did you mean:Ā 

Original topic:

Galaxy Watch Ultra

(Topic created: 2 weeks ago)
184 Views
sgtslaughter64
Asteroid
Options
Discussions
I am on Beta 3 and have a GWU. I have lost the connection between my phone and watch multiple times which requires me to reset my watch and start fresh each time. This is beyond irritating. Either fix the OS or the watch. Otherwise I want a refund for my Watch. This is stupid.
0 Likes
7 Replies
The_Chief
Comet
Options
Discussions
I have the same thing and don't have a problem losing connection. Do you use the Wearable app from Samsung; or the Wear OS app from Google? I always used the Wear app but with the GWU, I tried the Wearable app and it hasn't failed me.
0 Likes
sgtslaughter64
Asteroid
Options
Discussions
I use the Wearable app as I have a Samsung Galaxy 24 Ultra
0 Likes
The_Chief
Comet
Options
Discussions
Is the phone factory unlocked, or is the phone from a carrier store? I'm trying to think of something different between our devices - my phone is Samsung US unlocked.
0 Likes
sgtslaughter64
Asteroid
Options
Discussions
It's factory. The only thing I can think of is that I am on the Beta programme
0 Likes
Ric221
Nebula
Options
Discussions
Have not had issues of this type on my 7 ultra or24 ultra
0 Likes
USBetaModerator3
Beta Moderator
Options
Discussions

Hello,

Thank you for your feedback.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device:

1. Open Samsung Members.
2. Navigate to One UI Beta Program > Beta Feedback.
3. Attach any relevant screenshots (if possible).
4. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 15 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team

0 Likes
BlaiddrwgOneUI
Cosmic Ray
Options
Discussions
Interesting, I have the Watch 7 Ultra and use the Samsung Wearable app with no issues...heck I have a Watch 5 Pro and can use it as well ( not as many features though...
0 Likes