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I have recently bought a Galaxy Book4 Pro (Core Ultra7, 32GB, Arc Graphics) and am experiencing terrible latency when running the Citrix desktop... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend reaching out to Citrix support for further help... View Post |
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I'm using Galaxybook3 Ultra and it's been not turned on even though the battery is fully charged. LED is green light when I put the charger... View Post
Samsung_Moderator
Hello! Thank you for reaching out! That is strange how your laptop will not turn on. I would recomme... View Post |
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Hello, Â I have the problem that after the most recent BIOS update of my Galaxy Book 3 it does not power up when opening the lid anymore. Does... View Post 
Samsung_Moderator
After searching around more the setting may have been hidden, I would be unable to speculate if it w... View Post |
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 Update received the laptop back. Instead of fixing the issues, the repair center turned the features off. No finger printer sensor, no facial... View Post 
userybysXnPLxA
I have read your response. In none of the advertisements or discrptions that( I seen) for the book 4... View Post |
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Hello, all! I have recently purchased a 16" Galaxy Book4 Pro in the US with model number NP960XGK-KG1US. I have had to take this model of... View Post 
Members_EFWnnfa
It appears that disabling fastboot in the Windows 11 Control Panel resolves this issue. I'm still th... View Post |
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I have enabled "startup when lid is opened" in Samsung settings. However, this feature no longer works after a recent BIOS update that... View Post |
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Any suggestions on the best settings to achieve the longest battery life in a single full charge? Thank you View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend trying the information below. 1. Reduce the num... View Post |
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We have issues with Zoom and Galaxy book2 360. When we use 'Test Speaker' with Zoom app, it does not give any audio. Other app audio is... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend reaching out to zoom support directly for this ... View Post |
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My device will not start up. Does anyone have any tips on what I can do to get it to fire up? I've already opened it and disconnected the... View Post
Samsung_Moderator
Hello! Thank you for reaching out! If you are able to the only option that may work would be to try ... View Post |
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I traded my s8 ultra for the book 4 pro 360. Right now it was a mistake. I am in the Samsung ecosystem watch, phone, monitor, tablet, tv, now... View Post
userybysXnPLxA
UPDATE: I reached out to Samsung about returning the laptop. I was told even though I just purchased... View Post |
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I am trying to install ubuntu using usb boot in my galaxy notebook 2, setup starts but black screen comes and looks like laptop is turned off even... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately we would be unable to assist with the help of insta... View Post |
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So I've had a weird issue with my laptop the past couple weeks.    I cannot find the correct files for the REALTEK AUDIO DRIVER, and when I... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend download the drivers directly from intel, they ... View Post |
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I bought a Samsung Book a year and a half ago, everything was working fine and up to date then suddenly when rebooting the computer on start up it... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Since the device is not going to a bios screen you may be unable ... View Post |
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Hi guys, Â I have a Galaxy phone and a Galaxy tablet. I am thinking about buying a Galaxy Book to form a ecosystem to help with my... View Post |
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Hi, for weeks now both the Samsung US & Samsung Canada websites state that the Windows 11 Pro variant of the Galaxy Book 4 Pro 360 is COMING... View Post 
AdeptMaven
The Book 4 series is already available with windows 11 pro but you have to go to their business page... View Post |
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The volume on my Galaxy Book 3 is still low, even when I have turned the volume all the way up. Does anyone have any suggestions? Thank you in... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend trying the steps in the following link to help:... View Post |
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My Samsung Galaxy Book Pro x360 Laptop is heating from the bottom, and the fan is running at full speed on my common uses, such as Chrome and... View Post
Samsung_Moderator
Hello! Thank you for reaching out! From the description you have put it doesn't seem like it is over... View Post |
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I have a Samsung np960qfg laptop and I just bought it. After turning on the Samsung logo, it is displayed, then it turns off and this happens... View Post
Samsung_Moderator
Hello! Thank you for reaching out! If the information from @cafyon does not help then this will be s... View Post |
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I've been using my Galaxy Book3 Ultra for quite some time (I bought this laptop very soon after it was first available) and Windows Hello has... View Post
Samsung_Moderator
Since the information did not help the next step would be to do a complete factory reset to fix this... View Post |
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Slate 700T1A (XE700T1A-A06US) Docking Station is an unknow device in Windows 10 Device Manager.Tried updating driver but nothing (can't... View Post
Samsung_Moderator
Hello! Thank you for reaching out! This form is for the use of consumer product. For business model ... View Post |
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The camera module can see IR light, but there is still no Windows Hello support. This is my first day with my new book 4, but this is a big... View Post
AdeptMaven
The book 4 does support windows hello just not facial recognition. It instead has a fingerprint read... View Post |
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Is it possible to check the battery status of my Samsung mouse slim? It would be nice considering that I don't want to carry around AA... View Post |
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