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Galaxy Book 5 Pro NP940XHA-KG2US doesn't show ethernet connection

(Topic created: 06-20-2025 03:49 PM)
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Samsung_RpHdezK
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I have a Thunderbolt hub connected to a wired network.  I noticed that recently when I connect, my computer connects via wifi, not the wired connection.  When I check my available connections, ethernet doesn't even show as an option.  When I check device manager, it doesn't show an ethernet adapter, though I know it has one.

I used Samsung's site to check for drivers and downloaded/repaired the Realtek USB_LAN driver.  It goes through a process of repairing, but once done (and after rebooting), the hardware still doesn't show in the device manager.

Any solutions/suggestions?  I specifically bought this thunderbolt dock so I could use the wired connection and now it doesn't work. 

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Samsung_RpHdezK
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User error.  I had it plugged into the wrong port.  I assumed the USB-C and Thunderbolt ports were interchangeable, but that's not the case apparently.

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Samsung_RpHdezK
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User error.  I had it plugged into the wrong port.  I assumed the USB-C and Thunderbolt ports were interchangeable, but that's not the case apparently.

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