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Original topic:

Resetting without losing data Galaxy Grand Prime g7

(Topic created: 03-21-2021 09:14 AM)
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Nookoos
Asteroid
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A Series & Other Mobile

I have a question, is there a way I can reset my phone without losing important data in my apps like log in credentials, I think I need to reset my phone because while I'm on the phone in apps, surfing, anything my phone will go black for a second then come back on, never on a call. Do you think a reset might help.

 

 

1 Solution


Accepted Solutions
Solution
user751201tmO21
Honored Contributor
Options
A Series & Other Mobile
Boot into Maintenance mode
Choose to clear the Cache Partition
then boot back into phone

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2 Replies
Solution
user751201tmO21
Honored Contributor
Options
A Series & Other Mobile
Boot into Maintenance mode
Choose to clear the Cache Partition
then boot back into phone
Nookoos
Asteroid
Options
A Series & Other Mobile
Once u boot it maintenance mode then how do clear the partition.
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