Phone shutting off on its own

[innkd]

Hi. I have the Samsung A16 5g and recently out if nowhere my phone will shut off and restart however sometimes it won't restart. Is this normal because im thinking not

[CEParsons]

Have you performed these steps for routine maintenence?

☆ Follow Samsung’s Best Practices Guide

In particular, clearing device cache is an important practice in order to clean up junk files and keep things running smooth.

See the guide here: https://us.community.samsung.com/t5/Tips-Tricks/Best-Practices-After-an-Update/ba-p/3200871?src=Shar...

☆ Use Samsung’s Good Guardians

Download Good Guardians and run its various modules. These modules optimize performance and can identify unusual behavior.

Download Good Guardians here: https://apps.samsung.com/appquery/appDetail.as?appId=com.android.samsung.utilityapp

If neither of these steps fix the issue, consider factory resetting the device. Make sure you back up data before reset to prevent data loss.

If a factory reset does not resolve the issue, you may consider visiting a certified samsung repair center to have the issue diagnosed by a certified technician.
Find one near you: https://www.samsung.com/us/support/service/locations/

Hope this helps!