Mic problems

[Vortexxx1]

Hi,

I have a strange problem on my A05S.

When making calls,the mic is not working (phone or whatsapp), tested the mic with the voice recorder and that is working.

I can also send voice notes in WhatsApp.

But no calls in WhatsApp or phone

Permissions are all allowed,phone is updated / restarted / cleaned. Every possible step is done except for factory reset.

When using Bluetooth headset it is working

[stevies]

You should go to the diagnostics and find the microphone tests if it's not working call Samsung for repairs

[realaud]

Your phone has two different mics.  One for the phone and one for everything else.  Any problem with either of the mics will not affect BT headsets or ear gear, as the mics are contained in those devices.  I agree with @stevies to run the diagnostic on the mics.  You can find your nearest authorized service through the support tab of the members app and then take it for evaluation and repair.

[Vortexxx1]

I did the diagnostic thing and it tells me both mics are working, I can hear the recording for both 

[realaud]

Well, then the next step is to clear the phone cache, if you have not already done so, just in case something is interfering.  If that does not work, you will have to take it to a service center for evaluation.