I thought my A16 5G has "dual SIM slot"?

[PortlandBill]

i just bought an A16 5g from Best Buy (USA).  Best Buy's website clearly states it's a "dual SIM slot" phone.  but the phone will only physically hold a single sim + an sd card.

is the phone wrong , or best Buy's documentation?

[3Fees]

Look here:

The manual pg 10 shows how to load 2- p Sims in your phone. Pg 11 is much clearer and with that I close this communication.

https://www.manuals.co.uk/samsung/galaxy-a16-5g/manual?p=11

Cheers
3Fees

[PortlandBill]

and yet they don't fit in the actual tray

[realaud]

They do, if you do it right.

[PortlandBill]

Oh, you've got the same tray? 

[realaud]

I can see the outlines of your tray.  I have seen that type of tray before. I don't remember what my tray looks like, because I am not in the habit of randomly pulling out my tray once my SIM/SD card is in, but I know it's double sided.  I have my SIM on one side and the SD card on the other, but the SIM 2 slot clearly has indicators for either SD or SIM, and one goes one way an the other goes the other way.  In the tray you are showing, SIM 1 is the inner tray and a single SIM should be placed there.  An SD card will go in the outer tray sideways.  If you forego the SD card in favor of a second SIM, SIM 2 would go in the outer tray in just the same position as shown in the photo.

[MWTzy]

I have exactly the same problem. 

In the picture shown the SIM card is not sitting properly.  That is, the slot would only accommodate and SD but not a sim.

I think I will order another holder to see if that would work