Original topic:

How can I unlock my device?

(Topic created: Monday)
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Truchi211
Constellation
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A Series & Other Mobile

How can I unlock my device

3 Replies
GaryB82
Galactic Samsung Care Ambassador
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Are you referring to using it with other Carriers. Or you locked your phone and can't get back into it forgot your pin or password.

1. You would have to contact your carrier to see if your device is unlockable each carrier has a different set of requirements.

2. Forgotten pin or password you would need to preform a Factory reset to remove the pin or password. But remember that you have to sign in to the phone with the exact same Google and Samsung accounts thats on the phone.


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CEParsons
Neutron Star
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If you have a carrier locked device, you will need to fulfill your contractual obligations before your carrier will unlock the device. Usually this means paying off the phone completely and maintaining service with that carrier for a certain amount of time.
4City2
Galaxy
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If it is a simple as just double tap the screen. Sometimes it's difficult. If your fingers are not warm enough. Hopefully, you remember the code. The four digit number or the design.Wishing you the best
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