I have had an Galaxy A51 5G for four years with no issue, I just got a replacement under warranty and it reboots itself at random. The most consistent times it does it are with apps using location sharing. Using Uber it reboots after about 1 minute consistently. Same with Lyft. I used Google Maps without location sharing for a long time without issues, I turned on location sharing and it immediately started rebooting after one minute.
Given that this is a brand new phone and this happens with the case on or not, I figure it must not be a hardware issue.
Is anyone aware of any issues like this caused by OS, software, or settings? Any advice on how to resolve this would be greatly appreciated.
I did a factory reboot and the issue persists with only two apps installed. I called customer service and they attempted several fixes, then recommended going to the insurance company for a replacement phone. It's only been two weeks since I received this one.
Assurant, the insurance company, won't send out a replacement until I return this phone. But I can't be without a phone for work. So, I have to go buy a phone, which means that this insurance policy has been a complete waste of money. I should have just saved my money and bought a replacement when needed.
