Battery link does not function, power button does not power off phone

[sctt184]

Since the update on 6-10, battery link does not function, power button does not power off phone or restart it. It DOES bring up and turn off the screen. 

Was going to switch carriers today, but might not be able to restart phone.

A54

[sctt184]

Thanks, but battery in settings and battery saver in settings still do not work. And it still shows charging. And error "app continues to stop' when battery saver is pushed

[Mujibar]

Try clearing cache & data for One UI Home. Go to settings, apps, One UI Home, storage.

[sctt184]

Didn't help

[Mujibar]

Can you post a screenshot of which buttons you're talking about? I get the power saver mode button in the quick panel. Are you also saying that the battery option in the settings menu is unresponsive?

[sctt184]

No buttons related to battery work. It shows charging, but it is noy plugged in. Power saver causes the app to stop

[Mujibar]

Are you able to boot into safe mode? Your power options are available, so you should be able to. I'm wondering if a third-party app might be causing problems.

Here's how to get into safe mode and what it can help you figure out:
https://www.samsung.com/us/support/answer/ANS10003495/

[Pianodude58]

Not charging status