Hey, i have a samsung a51 and when i record videos through the camera app or via snapchat with or without my earpiece the audio i get is muffled or sounding robotic.
Can you guys help me, do you have any idea what causes this?
Do you experience the same symptom with the stock camera app on the phone while the device is in safe mode?
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Safe mode is a mode that disables third-party apps from running in the background that may be causing this to occur.
Let's try putting the device in Safe mode to determine if there are external factors that cause this symptom. This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.
Please follow the steps below:
1. Turn the device off.
2. Press and hold the Power key past the model name screen.
3. When "SAMSUNG" appears on the screen, release the Power key.
4. Immediately after releasing the Power key, press and hold the Volume down key.
5. Continue to hold the Volume down key until the device finishes restarting.
6. Safe mode will display in the bottom left corner of the screen.
7. Release the Volume down key when you see Safe Mode.
8. To exit Safe Mode, restart your device.
Let us know how your device responds after performing this step!
