A35 screen issues

[Martino680]

I've got an A35 phone and ever since I scrolled down to check my notifications and then it didn't allow me to press any buttons or press the screen. I can't restart it because it asks for the password and I can't type on the screen 

[gamerphoneguy]

Try holding power, for a long time even if Gemini pops up. See if it force restarts

[gamerphoneguy]

If that does not work, try holding power and volume down Button, then Try tapping on restart

[Samsung_Moderator · Accepted solution]

Hello Martino680, thank you for your feedback. I understand your concerns with your device freezing and being unresponsive. When your Galaxy phone or tablet freezes or crashes, it can be really nerve-wracking. There are a few troubleshooting steps we can try to get your device back running smoothly. 

https://www.samsung.com/us/support/troubleshoot/TSG10001440/

If your device is still freezing after performing a factory data reset we recommend that you have your device check out by a certified technician: 

Samsung walk-in service center or you can schedule a repair service online.