A16 mobile deposit failure

[usercMVbAFt6HW]

I am unable to make mobile banking deposits with my bank since the last two July 2025 updates.  According to the bank, I am the -only- customer who is unable to make a mobile deposit.

Samsung has nothing to say, so I guess they think I should change banks?

Sick of Samsung.

[Robin621k]

Make sure your banking app is updated.

Long press on your banking app, you will get a pop-up, click on the i, go to storage, open it, clear cache.

Hope this helps

[usercMVbAFt6HW · Accepted solution]

Thank you for your reply. I'd already reinstalled the app. Nonetheless, I cleared the cache to no avail.  Bank tech support said I'm the only customer with this issue.  I'm waiting to see if they can do anything. 

Thanks again.

[usercMVbAFt6HW]

Well, I decided to restart my phone and guess what?  Remote deposit works.  I'm embarrased that I didn't think of doing that earlier but, oh well. 

Thanks again.