KitcheKat
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2 weeks ago in
Discussions
I have already sent a report but wanted to share since I haven't found this issue anywhere else on this forum.
My galaxy watch 7 isn't fully connecting with my samsung health app anymore. Energy score and sleep won't populate. Steps, heart rate, o2 and everything else still does. No sleep stages or energy score anymore. Everything is updated, everything was power cycled, samsung health was uninstalled and reinstalled. Caches were cleared.
Worked the first night after downloading the beta, but has not worked the second or third night.
Have not tried resetting the watch to factory settings yet. May try that. Since I haven't seen it from any of you, I'm wondering if it's a watch issue instead of a beta issue? Although the watch still shows hours slept, just no stages and won't display anything on my health app.
2 Replies
KitcheKat
Asteroid
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2 weeks ago in
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Just want to update. I ended up factory resetting my watch and everything is working again.
Despite making sure everything was updated before and after the beta download, the health app has changed a little. Maybe the watch manager didn't update properly? I don't know but it's working again as of last night at least.
Despite making sure everything was updated before and after the beta download, the health app has changed a little. Maybe the watch manager didn't update properly? I don't know but it's working again as of last night at least.
USBetaModerator3
Beta Moderator
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Tuesday in
DiscussionsHello,
Thank you for your feedback and prompted update on your issue status.
We agree that "updating to the latest software" may help resolve certain problems, yet resetting the watch and redownload the apps is certainly an efficient way to update all apps fresh start.
We appreciate your contribution to the Beta community.
Regards,
One UI Beta Team