I’ve been a loyal Samsung customer for more than 15 years. From my first phone to today, my entire family has trusted Samsung — our phones, TV, AC, washing machine, laptop, and even small appliances are all from this brand. I always believed Samsung truly valued its customers and stood by its quality.

But my recent experience has been deeply disappointing. My Galaxy Z Fold’s inner screen developed a crack near the hinge without any drop or damage. When I asked for help, I was sent from one place to another and still didn’t get a proper solution.

After weeks of follow-ups, I was told it’s not covered, and I’d have to pay for repairs — which is very disheartening. I’ve always spoken highly of Samsung, but this entire experience has left me emotionally exhausted and extremely disappointed.

I’m now taking this forward through the appropriate customer resolution channels, hoping no other loyal customer has to go through the same.

Sometimes it’s not about the cost — it’s about fairness and respect for the customer’s trust.