I am writing to seek clarification and assistance regarding the firmware for my 77-inch S90C QD-OLED TV. I purchased this TV directly from the Samsung USA store right when it became available, so it is the US version with model code QN77S90CAFXZA.
Since my day-one purchase, the TV's auto-update feature has not detected any new firmware. I have manually checked for updates via the Settings menu (Settings > Support > Software Update), but the system states no new updates are available.
This is especially concerning given Samsung's commitment to providing seven years of Tizen OS updates for premium TVs, which includes certain 2023 models like the S90C. I want to ensure my TV is getting the promised support and the latest features and security patches.
Could someone provide information on the following?
When was the most recent firmware update released for this specific US model (QN77S90CAFXZA)?
What is the best way to manually access and download the latest firmware file?
Are there any known issues with the auto-update function on the S90C series?
I am ready to perform a manual update using a USB drive but need a reliable link and clear instructions to follow. Any guidance from Samsung support or other day-one S90C owners in the community would be greatly appreciated.
