Bought my 65” Frame from Costco on 5/31/25 and from that time, I have been trying to activate the free two year art promotion with now luck.  Complete run-around with customers service across all Samsung departments.

Calling the Samsung Promotions team does not help.  Please don’t suggest that as a solution.

They consistently say (Promotions) I need to address this issue with the Check Out team.  This is a total black hole using the link and email.  Promotions said their response time is 3-5 business days.  It has been 3 months!

Someone at Samsung needs to take responsibility of this problem.  

Please don’t post any steps to try and rectify this issue or suggest Promotions just to close this thread!