I am writing to report a serious issue with my Samsung Galaxy Watch 4, which I purchased for ₹20,000. After installing the most recent software update, the watch became non-functional and is now stuck on an orange screen, with no way to reset or recover it.

I have attempted all standard troubleshooting steps including force restart, booting into recovery, and wiping cache. None of these methods have resolved the issue.

This appears to be a known issue, as I have discovered multiple reports from users across India and globally facing the exact same problem, all starting after the same recent update. This suggests that the issue was caused by a faulty software update pushed by Samsung.

Unfortunately, when visiting your service center, I was informed that the repair would not be covered, despite the fact that this problem was not caused by any user damage. This is extremely disappointing and unfair.