I am sorry to say my first post here is not going to be kind. I have been a solid Samsung user for A VERY LONG TIME. I currently have a Fold 4 as my primary phone, with a back-up s22 Ultra. Sadly when the last update was pushed through, the WiFi on my Fold 4 stopped working. When I attempted to logon to wifi, no matter where I was, it would search and search and search - but would not find any networks. After working my cell phone provider, then with a Samsung associate, it was determined it had to be serviced. The service store did not have stock needed to fix the phone and recommended for speed of service to send in to Samsung. In order to send I had to provide a hold on my credit card for $107 estimated cost. I fought with this as the phone was working fine other than wifi, but understood they are unable to see so agreed.
Two days later after receiving phone, Samsung informed me there was physical damage not under warranty and it would cost $605 to fix! There is NO cosmetic damage to my phone, always have had a case on it - I had the interior Samsung screen protector replaced about 5 months ago, as the crease was becoming noticeable. Because I enjoy the finer phones, I take care of them. I was so upset - I decided to call, they have informed me there was LED damage as well as hinge damage. I don't understand - the screen is 100% fine with no areas that are not seen, no external damage to the hinges. The only thing I do know is the cameras on back are a little scratched - not much you can do about that.
I am so upset - I have loved my Samsung phones forever. This is very obviously something gone wrong with the update pushed down to the phones and I feel Samsung is using this to get out of fixing it. I am currently looking at switching to the Pixel Fold - as I really don't want to give up my Flip phone. I just cannot stomach paying for a new fold with the anticipation of something like this happening again. I realize it has been my choice to not have additional coverage, but as I have said - never experienced a problem like this. I realize I am one person in a million of satisfied customers, but I am very disappointed, Samsung.
