We have couple of Samsung S25 & Samsung A26 - 5G devices and when we trying to enrol the devices as BYOD in Intune getting the "Can't add the work profile " error. We tried all the possible ways to resolve the issue but still issue is persisting. The affected devices count is increasing day by day.

We have raised a Microsoft support case for same issue and As its a device specific issue Microsoft team asked us to raised a Samsung support case for further troubleshooting.

The samsung devices are not corporate owned devices its user owned devices , can anyone let me know how to raise a ticket with Samsung or if anyone facing the same issue please let me know the resolution if anyone have.