Gala_G
Constellation
Options
Tablets

Hi there,

Can someone help me with a very common issue?

I changed my password and next day I forgot it. Lots of children's photos there  and lot's of important data. Don't want to do the factory reset not to loose all the data.

I remember my Google and Samsung account passwords, and the tablet is linked to my account, but I can't find how to unlock it remotely.

My husband jokes that it's so easy if you have Apple devices...

I'm desperate, please help.

Thank you in advance. 

Who Me Too'd this topic