I cannot get through to Samsung support at any phone number I've tried. It hangs up on me after 30 minutes. The option for support through text is a bot and is of no help whatsoever. Our new LED TV will not access Amazon Prime, Netflix or any app. It says "Smart Hub is loading. Please try again later." Error message  when we use the  troubleshoot option, Smart Hub, says no connectivity with this message: mime-version: 1.0content-type: text/plain; charset=utf-8 content-transfer-encoding:8bit.  I need help before we shove it back in the box and return it to Costco. Not happy.