Samsung trade in program is a joke. I sent in a perfectly working watch 4 classic for the new Ultra. The watch was crack free and had gone through a factory reset. It rebooted fine and I thought I had powered it off. They are now saying the screen does not work. Did they try putting it on a charger??? Maybe the battery is dead and needs to be recharged.
Like I said it was working fine when I mailed it back. If they return it and it is in good order i will speak to a lawyer to report them for running a scam on their customers.
