Welcome to our Community! We’re so glad you’re here. We are a community dedicated to providing solutions to each other and expressing our Samsung fandom through peer-to-peer support. Here, members can come together to share advice, insights, and solutions. We encourage everyone to review our Community Guidelines along with the Mastering Community article. This will give you all the tools and resources to ensure you obtain the best experience!
Please note that this community is a US-based forum. Many users are only able to support US-based models; if the device you’re using is located in a different region, support will be limited. We recommend checking the following link to find a local Samsung Community in your region: https://r2.community.samsung.com/
While most technical support questions can be answered within the community, there are specific situations where Samsung would need to be the point of contact, and the community would not be able to assist. Please review the list below, and find additional information on how to obtain support for these types of inquiries.
- Order-related matters (Delivery issues, Sales, returns, etc.)
- Samsung Health/Samsung Account
- Care Plus (aka Premium Care)
- Samsung Pay/Wallet
- Remote Support/ Protection Plus/ Extended Warranty or Elite services
- Exchange, Refund, Customer service, or repair complaints/delays
Note: Support contact information can be altered periodically. If a phone number is not working for any reason, please report this to a moderator.
This article was last updated: 11/21/2025
For all sales/ordering-related inquiries, you can visit our Order Support Helpdesk at https://www.samsung.com/us/support/order-help/
You can also utilize the following links below to get to what you need quickly & easily:
Samsung Health & Samsung Account
If you’re unable to find the answer to your inquiry at one of the above links, please contact this specialized team at 1-855-795-0509
- Samsung Care Plus FAQs
- Find additional information on plans available, and how to enroll here: https://www.samsung.com/us/support/samsung-care-plus/
- If you need further assistance, you can contact this specialized team directly by calling 1-866-371-9501
Samsung Wallet (aka Samsung Pay)
Here are some helpful links to all things related to Samsung Wallet/Pay. Should none of these links answer your inquiry, we recommend contacting the specialized team at 1-844-726-7297.
- Samsung Wallet FAQs
- Samsung Pay is crashing and not responding
- Transaction Errors in Samsung Wallet
- How to Change Samsung Pay PIN
Remote Support / Protection Plus / Extended Warranty / Elite Services
All inquiries related to one of these topics would need to contact Samsung directly by calling 1-800-SAMSUNG (726-7864)
Repair Delays / Customer Service / Exchange or Refund Inquiries
For any customer service-related inquiries regarding repair issues, customer service complaints, exchange or refund delays, we ask that you please reach out to a moderator directly via Private message. You can PM a moderator by visiting our profile and selecting the send Message option:
https://us.community.samsung.com/t5/user/viewprofilepage/user-id/26652638
- Phone Support: 1-800-SAMSUNG (726-7864)
- https://www.samsung.com/us/support/contact/?model=N0061470
Social Channels of Support:
