Original topic:

Washer Cycle won't spin with 1 heavy item

(Topic created: 3 weeks ago)
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users6MNPZhLp9
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Washers and Dryers
New front loader washer won't spin if I have one heavy item in there. I have tried balancing it with adding another heavier item or 2, but then they just clump together and won't go into a full spin with the drum moving around. How did this make it to manufacturing if you can't wash one item that is heavy with other items that are not. My stuff is soaked and has happened since I got it. I read this is normal.....how??? 


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Samsung_Moderator
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Hi there and welcome to our community @users6MNPZhLp9! I can definitely understand how frustrating this is and am delighted to assist you ๐Ÿ™‚

 

Does this only happen when you attempt to wash heavy items or do you experience spinning issues with all loads? If it's only happening with heavier loads, it's possible that the items are too large and preventing the washer from working optimally. To better assist you, can you provide the full model code as well as telling me how long you've had the washer?

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This is why I don't buy front loaders - they don't balance properly, there is no way to spread the heavy items out around the drum, since it's vertical.

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