Top load WA50M washer 5C code and intermittent draining

[userw8gDBB88nO]

I have Samsung WA50M7450AW/A4 top load washer that will throw the 5C code intermittently and stop draining. This happens after the initial wash/drain phase and happens when it goes to rinse then spin. It doesn’t happen every time, but when it does, I’m forced to reset by unplugging for 20-30 min then attempting the rinse/spin cycle again. 

There’s no filter on this model and I’ve verified the drain hose isn’t kinked. It doesn’t seem to be and actual clog/pump issue because it works perfect when running, but rather a logic issue.

[GaryB82]

This is what the Owners Manual says 

5C - The washer does not drain. 

The washer may detect a small clog while draining. 

1. Restart the washer.

2. Select the Spin Only cycle.

3. Press the Start/Pause button to drain the water.

If the washer still does not drain, call customer

So I would recommend Contacting Customer Service to get this issue resolved 

https://www.samsung.com/us/support/contact/

[userw8gDBB88nO]

I’ve already tried those options to no avail. Samsung is unable to help me because I don’t have the receipt for the washer as it came with the house I purchased.

[GaryB82]

Then I would suggest contacting a Local repair center or one of Samsung Certified Repair centers to try and get help with it.

https://www.samsung.com/us/support/service/locations/

[userw8gDBB88nO · Accepted solution]

Did some more troubleshooting and pulled the drain pump for a deep cleaning. It was still functional but the actual pump motor had intermittent resistance when manually spinning that wasn’t due to the nature of electric motors. Swapped out the pump myself with a quick online order and it’s good as new. All in all, maybe an hour total work with troubleshooting and repair, and about $50 in parts. Way better than calling a service tech out or not getting proper assistance from the manufacturer.

[GaryB82]

That’s good that you were able to resolve the issue you were having.