Original topic:

Bespoke AI laundry combo - software issues

(Topic created: 08-13-2025 07:10 PM)
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userXzxLLdrP5J
Asteroid
Options
Washers and Dryers

So apparently my $2,000+ “AI” washer-dryer can:
- Detect the weight of my laundry
- Adjust cycles automatically
- Connect to Wi-Fi and talk to my phone

…but it *can’t*:
- Let me lower spin speed on dryer cycles (even though delicate proves it’s possible)
- Use the detergent dispenser on delicate (guess my “auto” dispenser is only auto sometimes?)
- Offer a basic de-wrinkle steam cycle with the hardware it already has
- Get customer support that knows it has a touchscreen, not dials and knobs from 1995

Feels less like AI and more like Artificially Imposed limitations. Can we get a firmware update before my laundry gets smarter than my washer?

2 Replies
steph2ramones
Constellation
Options
Washers and Dryers

I came here to find out if there is a way to slow the spin cycle, jeans are coming out horribly wrinkly even with small loads and I would like to see if a slower spin cycle would help but I can’t find away to do that and still use soap.

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gossf
Constellation
Options
Washers and Dryers

Seconded! The artificial restrictions on what options you can select is infuriating.

I complained about this and some other issues here:
https://us.community.samsung.com/t5/Washers-and-Dryers/Feature-Fixes-Request-Bespoke-AI-Laundry-Vent...

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