Has anybody else ran into a problem with not being able to register your device for care + after changing your Samsung account email? About a week ago, I checked the pricing for care + through the settings and everything worked fine (including using serial number). Later that day, I decided to change my Samsung account email and ever since then, I haven't been able to register my tablet. It displays a message saying invalid IMEI despite me using serial number. Now I only have one day left to register and still can't get it to work. Any advice would be greatly appreciated.
Hello FeverKilling and welcome to our Samsung Community. We are sorry to hear about the registration concern reported and strongly suggest you to contact our Samsung Care+ team. You will need to contact their support directly for further assistance. You can reach them via this link https://www.samsung.com/us/support/samsung-care/ and selecting the support option in the upper right portion of the screen.
Reaching out to Samsung support is a joke. I had to cancel the card I was using to pay for Samsung Care warranty due to fraud. I tried to contact Samsung daily and spent many hours on hold just to update my billing information. In the end I was never able to find anyone who could help me and they eventually canceled the warranty. It was truly maddening. I would receive texts with a link to follow that went nowhere. I called every number I could find and like I said spent many HOURS on hold. Good luck to you. I hope you have better luck than I did getting through.
Hello FeverKilling and welcome to our Samsung Community. We are sorry to hear about the registration concern reported and strongly suggest you to contact our Samsung Care+ team. You will need to contact their support directly for further assistance. You can reach them via this link https://www.samsung.com/us/support/samsung-care/ and selecting the support option in the upper right portion of the screen.
Thank you for the help everyone. I was able to contact Samsung Care Plus on the phone and they are currently helping me out. They asked for a screenshot showing that it was still within the 60 day window when it kept denying my serial number so we'll see how this goes.
