Solved: Re: Re: Galaxy Tab S9 Ultra - Page 2 - Samsung Community

salahmufeed · ‎08-08-2023

I received my Galaxy Tab S9 Ultra today and I am trying to set up the fingerprint it scans my fingerprint till it reaches 49% then it says couldn't register your fingerprint

Rhea98 · ‎08-10-2023

I finally got mine to take a fingerprint. It wouldn't take my thumb, but did take my index finger (and it works to unlock). I have difficult (old, too) fingerprints, but they work/have worked easily with my Pixel devices. Just for the heck of it, I turned off wifi and BT. Then I recorded my attempts on the S9 with my S8 tablet. Most of the time, it stopped at 31% -- after two failed green rings. I attempted the thumb at least 6 times. I was on the index finger 2nd time when it actually went through.

Knytmre · ‎08-10-2023

I guess I should have researched this first. I just sent in a report for this same reason. 49% then I get the pop up. No protector, no lotion, finger not wet, ect. I got up to 63% @One time.. thought I was going to get it this time but NO! 49% is definitely the stopping point on average. Galaxy Tab S9 Ultra. OK Samsung... let's get this fixed.

Rhea98 · ‎08-10-2023

Sorry this is happening to you, too, but I'm glad to see another report. Even though I got mine to work, it doesn't work the way it should. Going to report on Samsung right now.

bill-e · ‎08-10-2023

Do you have other devices with the under screen ultrasonic fingerprint scanner? Reading the forums here, there are some people that it just doesn't work well for.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro

salahmufeed · ‎08-10-2023

I do have a galaxy S22 plus and galaxy S23 ultra and they both work fine

Members_EgBtIfs · ‎08-10-2023

I was experiencing the same issue when attempting to register a fingerprint. Then I tried rolling my finger on the sensor each time I was prompted as if being fingerprinted and it worked! I think the solution is rolling your finger. Good luck!

Alvin

salahmufeed · ‎08-10-2023

I tried that with my index finger and it worked but not with my thumb so it's better than nothing Thank you

Rhea98 · ‎08-11-2023

I tried that, also; thanks for the suggestion.

Knytmre · ‎08-11-2023

Well I'll be monkey pissin'headon going 60mph into the wind
That rolly thing worked. Thanks @salahmufeed.
@usernmsdvn97en_...you need to fix this. Just cause there's a work-a-round doesn't let you off the hook.

VerbumVeritum · ‎08-11-2023

I think you may have tagged the wrong user the second @. 😛

Original topic:

Galaxy Tab S9 Ultra Unable to Register Fingerprint