Cracked screen on Samsung Galaxy Tab S9 (SM-X710)

[Members_jZYxSy7]

I sent my S9 into warranty repair for a bad screen, not noticing a hard to see crack.  The S9 was just approaching warranty expiration and the repair department said that the S9 could not be fixed under warranty, never telling me it was a cracked screen.  They said they would fix it for around $300, but I disputed it and they sent it back to me unrepaired.  I had the S9 in a protective case with a cover over the screen.  I think the S9 has a manufactures defect with the screen and should have been replaced under the warranty.  This has upset me and I have been purchasing Samsung products for many years.  I will consider in the future whether I should purchase another Samsung product. 

[3Fees]

Did you ask the reason why they could not repair under warranty ?

Cheers
3Fees

[Members_jZYxSy7]

Yes, three times and they never definitively gave me an answer.  They just sent me the S9 back with a document giving multiple options for the non-repair.  The crack is barely visible and to me looks like a manufacturing defect in the screen because of the case I had it in.    That is my opinion and unfortunately, they felt differently.

[3Fees]

Humn there is diy options and repair shops. Right now money is tight so you could probably get a good deal on screen replacement if you wanted to persue it.

Cheers
3Fees

[Members_jZYxSy7]

Unfortunately it is cost prohibited even if I replace the screen or can even find the parts.  The S9 will become cannon fodder.  Very disappointed 

[bill-e · Accepted solution]

Cracked screens are virtually Never covered by the basic warranty as they are considered damage caused by impact of some kind. 

Consider installing a ballistic glass screen protector which make the crack even less noticeable and also slow/stop the spread of the crack.