TV won't register on Smartthings

[userAFGXR7jni2]

My qled TV went "offline" from smartthings the other day, and it won't reconnect. So I removed the device from smartthings and attempted to re-add it. It hangs on "registering device" in the app, and the TV says registration cancelled. I've tried everything. All firmware is updated. Everything was hard restarted. Reset accounts and smartthings on the TV, and even full reset the TV itself. Also had removed and re-registered the device in my Samsung account. Nothing changes. Still hangs on registration. No idea where to go from here.

[andrewde7eon]

Yup, have the same problem. Uploaded feedback to Samsung via the SmartThings app, hopefully they can fix this. I would suggest you do the same.

Smartthings > settings > Contact Us > Send Feedback

[Paskellusmc]

The exact same thing happened to me, on/about 12/5/25. Similar date for you?

[userjYwW3iFLuh]

Same here. So frustrating. Everything has been working perfectly for YEARS.

[CrackDemons]

I’m having this issue with my 65 inch Q70 and the iPhone version of the app. I got a washer and dryer that are compatible with smart things so I connected them. I hadn’t used the app in ages, and saw my TV was listed as offline. In hindsight I wish I had just left it alone, but I removed my TV thinking I could just add it back. I have tried deleting the app, resetting the app data, and factory resetting the tv. Nothing has worked so far. I took my girlfriend’s phone and made a new Smart Things account with her email, and it will not connect to her account either. I also gave feedback within the app. 

[Members_VDUshvn]

Same exact issue on the 2020 Q60 TV