SmartTag2 update stopping

[landes]

purchased a new tag2 that arrived with 0.20 firmware, I have tried many times.to upgrade to 0.40 but it stops while doing so. any ideas ?

[Samsung_Moderator · Accepted solution]

Hello landes, Welcome to the Community. We understand the concern with the tag not completing the update.

Try resetting the tag. You can find the steps here: https://www.samsung.com/us/support/answer/ANS00088244/

If the tag will still not fully update, we recommend reaching out in the SmartThings Community for additional assistance. https://community.smartthings.com/