I'm having issues with my Samsung tag 2. The app updated on my s24 ultra then my tag 2 stopped tracking. I've reset it muling times with no luck. The app looks different and the tag isn't recognized. According to Samsung bot it shows the tag not registered to me. It reads to reset the tag to factory which I did but no luck. Any help?? Also my cellphone has not received the ui7 update.
Hello, kyfann! Welcome to the community! We found a similar thread to what you’re experiencing in our Smart things community here: https://community.smartthings.com/t/unable-to-see-smarttag2-in-smartthings-find-app/277224. We hope that this will help resolve your symptoms. If not, please feel free to post your feedback and inquiry within the Smart things community, so the experts can take a look into it! You can also contact our smart things team at, 1-866-813-2404
